‘Social Listening’: The Consumer Goods Giant Looks to Exploit Vaseline’s TikTok Moment.
Originally found more than 150 years ago on a Pennsylvania oilfield, the humble pot of Vaseline might not appear as an obvious target for social media algorithms.
Nonetheless, its ascent as a TikTok talking point has positioned it at the vanguard of an marketing transformation, where major corporations are allocating substantial funds to content creators and devoting less capital to promoting products in legacy broadcasters.
From Oil Rigs to Online Hacks
Originally produced in the 1870s by a chemist, Robert Cheeseborough, who saw laborers applying to their skin with a byproduct of the drilling process. Today, a spree of user-generated videos have recorded its extensive utilization in “life hacks”.
It has been touted as a solution for polishing footwear or extending perfume longevity, along with a cure for creaky hinges. Users have even applied it to stop the scourge of chip seasoning clinging to fingers.
Harnessing the Hype
Detecting the product’s new life online, executives at the multinational enhanced the tricks by asking their own scientists to test them and letting the content creators in on the results.
Suggestions that it lessened the burn from hot food on the lips were confirmed. So too were ideas it could prolong perfume and restore leather handbags. Claims that it would brighten smiles or make eyelashes longer were debunked.
The ‘Digital Ear’ Approach
Print ads and broadcast spots would once have been the cornerstone of its marketing push. But the Vaseline phenomenon has persuaded leaders to ramp up funding for content creators.
This monitoring of online platforms to guide corporate planning has been dubbed “social listening”. The company's chief executive, freshly instated, has stated the intention is to spend a full fifty percent of its huge ad budget on digital creator content.
Evolving With Audience Behavior
The company's social media lead, who is leading the online push, said the company was just evolving with contemporary approaches of engaging audiences. She said engaging on social media “without spoiling the atmosphere” was crucial.
“How can companies join discussions credibly? This remains our core objective as brands, since the era of community gossip and talking about what they used.
“The trend is shifting from a one-to-many model, where we would just send out ads … Now it’s many conversations, many communities. The evolution of platform algorithms means that these audiences appear specific, yet they are vast.
“If you can make sure your brand is shared by other people, recommended by peers, this builds credibility and connection. Influencers are vital for this. This word-of-mouth strategy is being amplified.”
A Seismic Media Shift
This plan mirrors dramatic transformations occurring in how media is consumed, with the youth demographic devoting greater hours to apps like TikTok and Instagram than television, magazines or radio.
The transition is visible in drops in broadcast and newspaper ads. Within the United Kingdom, commercial funding for leading TV channels have fallen by more than £600m in actual value since the end of the last decade.
Influencer Marketing Expansion
It also reflects a blurring of media roles as brands effectively act as media producers, partnering with a multitude of digital creators to promote their goods.
A commercial director at a major talent agency said: “Clearly, there is a migration of viewers from conventional channels and their time is increasingly on social platforms like Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“A lot of brands are telling us people trust recommendations from the personalities they subscribe to compared to commercial messages. This is a persistent pattern.”
He added firms may also cut expenditures by focusing on influencers over big traditional media campaigns, which also permits simpler message refinement to gauge performance.
This strategy is expanding. Promotional expenditure on the creator economy is increasing four times faster than the broader media sector. Across the United States, it has over doubled since 2021 and is forecast to attain multi-billion dollar sums in 2025.
TV's Lasting Role
Regardless of the massive shift, industry figures said they believed broadcast ads retained significant importance to play, as networks still held the capability to drive countrywide discourse.
Sykes said: “One of the highest return-on-investment media opportunities is still major broadcast spectacles. It's not a matter of networks declaring: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”